Privacy Policy

In conjunction with our Terms of Service, our Privacy Policy aims at creating a contract between you, our esteemed customer, and Lavina. This Privacy Policy is applicable to our website www.lavinaskincare.com.

 

COLLECTION & USE OF PERSONAL INFORMATION

Personal Information can be classified as information that may be used to identify an individual. These may include, but are not limited to, first/last name, address, email address, telephone number, gender, age group, and debit/credit card information.

 

Personal information collected on our website is either mandatory or voluntary to providing you with the service you choose on the website. One can access the website and leave without having to provide us with any Personal Information. However, to access certain services offered by our website, Personal Information will need to be provided. Depending on the service, information or feature contained on this website, access will be granted based on provision of required Personal Information. Services offered that may require Personal Information include, but are not limited to, purchasing any products, subscribing to a mailing list, registering for an account, participating in special offers, sweepstakes or other promotions, signing up for our chat rooms, message boards or blogs, or sending questions or comments to us via e-mail.

 

Information is collected by Lavina only when it is voluntarily submitted. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to opt-out.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at:

LAVINA

2416 KEELE STREET, SUITE 8A

Toronto ON

Canada M6L 2N2

 

LAW & DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your Personal Information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Lavina may use “cookies” to personalize or enhance your user experience on the website. Our hosts, Shopify, provide such cookies. These cookies allow Shopify to store information about your session (referrer, landing page, etc), to record the number of visits, count the number of visits to a store by a single customer, store information about the contents of your cart, etc.

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

CHANGES TO THIS PRIVACY POLICY

Lavina reserves the right to modify our Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected] or by mail at

 

LAVINA

2416 KEELE STREET, SUITE 8A

Toronto Ontario

Canada M6L 2N2